Terms and Conditions

Payments

Payments must be made in full during the registration process.

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Travel Costs

Distance calculated from YO17 9AS using Google maps

• 0-5 miles: Free of charge

• 5 miles plus: charged @45p per mile

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​Cancellations

Cancellation of an appointment by the client or their associate:

• 8-14 days in advance - 25% of full fee less travel costs

• 7 days in advance - 50% of full fee less travel costs

• Less than 7 days in advance - the total of the fee less travel costs

Cancellation of an appointment by Fundamentals 24/7: no charge

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Expiry

Behaviour transformation sessions expire 6 months after the purchase date.

Puppy parenting sessions expire 3 months after the purchase date.

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Homework

Dog training is an on-going process. Results will vary from dog to dog and person to person. To ensure you and your dog maximise the benefit from sessions, consistency and practice between sessions is very important.

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Referral

Should I feel that your dog’s needs extend beyond the scope of Fundamentals 24/7, I will refer you to a qualified Veterinary Behaviourist or Positive Reinforcement Trainer.

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Venue

In person one-to-one sessions will take place at your home or in a suitable secure field.

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Client’s Rights

You have the right to refuse any part of an assessment, behaviour change programme, or training session, including any training exercises you feel are inappropriate for you. Please openly communicate your concerns so that the behaviour change or training programme can be adjusted to reflect your wishes and better meet your needs.

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Complaints and concerns

If you have a complaint or concern, please contact sophie@fundamentals-247.co.uk and we can then work together to resolve the issue.

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Photos & Videos

I often take photos and videos and would like to post some of these on social media. Please let me know if you do not give consent for me to take and/or post these photos or videos on social media.